Explain risks and governance in your own words and apply it to a realistic scenario.
Governance works when decisions, enforcement, and evidence are connected.
Check the assumption "Decision rights exist" and explain what changes if it is false.
Check the assumption "Governance is usable" and explain what changes if it is false.
Practice
Complete one guided exercise and explain your decision in plain language
Use the recap only after reading the main section
Artefact and failure modes
A short module note with one key definition and one practical example
Committees without enforcement. Meetings do not enforce controls. Systems and processes do.
Hidden exceptions. Exceptions become the real system. Track and review them.
Optional
Planning and evidence
Objectives, timing, and CPD tracking
Show
If you want to start learning now, leave this closed. Come back when you want to plan your practice or keep evidence for CPD. This is guidance and it is not endorsed by awarding bodies. Standards mapping lives on the course overview page.
Learning objectives
What you will be able to do
1. Understand what digitalisation means and how it differs from digitisation and automation.
Clean definitions stop teams arguing about words and start them aligning on outcomes.
2. Explain how data, processes, and people fit together in a digital operating model.
Digital work only succeeds when data, process, and people line up.
3. Apply basic journey and outcome thinking to a simple service.
Journey and outcome thinking stops you optimising the wrong thing.
4. Evaluate common digital trade offs between speed, risk, and reliability.
Trade offs show up early, so I want you to name them rather than hide them.
What comes next
Next we focus on platforms and integration because this is where most transformation effort actually lands.
Each level is independent but clearly deeper than the last. This panel makes the jump explicit.
Assessment intent
Foundations
Clear definitions and correct mapping to outcomes.
Style
mixed
20 questions
Pass standard
Coming next
Not externally certified
▸Evidence you can save (CPD friendly)
A definitions page: digitisation vs digitalisation vs transformation, plus one example from a service you know.
A simple customer journey map with one friction point and the outcome you would measure after fixing it.
A before and after operating note: what changed in process, data, and accountability, not only tooling.
Learning contract
Foundations outcomes
About 3 hours
Read the explanation first, then use the tools to test the idea. Skip any tool that is not useful for your goal.
Understand what digitalisation means and how it differs from digitisation and automation.
Explain how data, processes, and people fit together in a digital operating model.
Apply basic journey and outcome thinking to a simple service.
Evaluate common digital trade offs between speed, risk, and reliability.
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Next step
Practise this level, then move on
I recommend you use the practice assessment for Foundations to test your understanding and write a short reflection. Timed assessments are being prepared for this track.
Practice
Assessment
No timer
Pace
Reflection
Evidence
Practice assessment
Start the practice assessment for Foundations
It is designed for confidence and evidence, and you can retry as often as you need.
The timed assessment for this level is being prepared. Use the practice assessment and labs until it is ready.
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