Digitalisation

Learn how digital change improves services by reducing friction, clarifying ownership, and making operations measurable.

This course is for people who work around service delivery, change, governance, or transformation and want a more disciplined model. By the end, you should be able to explain where the real bottleneck sits and what to change first.

14.25 hours4 stages, 28 modulesBeginners welcomeFree, no account
Start with Module 1
Team working at laptops - photo by Marvin Meyer on Unsplash

What you will learn

  • Explain digitalisation, digitisation, automation, and digital transformation using source-backed definitions and evidence tests
  • Describe how data, processes, people, platforms, APIs, events, and governance fit together in a digital operating model
  • Map end-to-end services, value streams, and platform capabilities to identify where digital change improves outcomes
  • Assess trade-offs between speed, reliability, quality, interoperability, privacy, security, regulatory duties, and investment constraints
  • Connect digitalisation work to enterprise architecture, sector strategy, data-sharing trust, and long-term operating-model decisions
  • Use current DORA, OKR, SLO, KPI, KRI, and benefit-realisation methods to measure digital outcomes without rewarding vanity activity

Single learning path

  • Senior leaders, technical managers, product owners, architects, engineers, analysts, and specialists who need one shared path from first principles to expert digitalisation judgement
  • Professionals accountable for digital strategy, technical delivery, platforms, data sharing, service reliability, regulatory trust, and investment decisions
  • Technical specialists who want the leadership, governance, operating-model, and sector context needed to turn technical depth into strategic authority

Prerequisites: None. Course starts from first principles with real-world examples.

Course curriculum

Read the modules in order on the first pass. Use the practice and stage tests when you want a stricter check on what stuck.

1

Stage 1. Foundations

8 modules · 3.75 hours

1Definitions and distinctions30 min2Context and drivers in 202630 min3Digital building blocks30 min4Data and standards in digital systems30 min5Platforms, journeys and APIs30 min6Risks and governance basics30 min7Foundations stage summary15 min8Foundations scenario practice30 minPracticePractice testUntimed
2

Stage 2. Applied systems and AI

8 modules · 4 hours

9Data pipelines and the medallion pattern30 min10Analytics, measurement and control30 min11APIs, integration and event-driven patterns30 min12Capability maps, value streams and TOGAF30 min13Operations, observability and SRE30 min14AI-era digitalisation45 min15Applied stage summary15 min16Applied scenario practice30 minPracticePractice testUntimed
3

Stage 3. Strategy, trust and sector

9 modules · 4.5 hours

17Strategy, roadmaps and target operating models30 min18Modern operating models: product, platform, team30 min19Data sharing, trust frameworks and standards30 min20Trust: cyber resilience, safety, accessibility, identity30 min21Platforms, ecosystems and vendor management30 min22Measurement, risk, legacy and change30 min23Energy digitalisation: the GB stack45 min24Strategy, trust and sector stage summary15 min25Strategy, trust and sector scenario practice30 min
4

Exam and certification

3 modules · 2 hours

26Revision guide45 min27Exam practice45 min28Mock exams and certification30 min

Standards and references

This course is aligned to the following standards, frameworks, and certification objectives.

  1. 1GOV.UK Service Standard points 13 and 14
  2. 2GOV.UK API technical and data standards
  3. 3OpenAPI Specification 3.2.0
  4. 4AsyncAPI Specification 3.1.0
  5. 5ISO/IEC 38500:2024 governance of IT
  6. 6Ofgem Data Best Practice Guidance and Digitalisation Strategy and Action Plan Guidance, 2026
  7. 7GOV.UK Energy Digitalisation Framework, 2026
  8. 8NESO Digitalisation Strategy and Action Plan, June 2026, with 2025 sector-plan context
  9. 9DORA software delivery performance metrics, current five-metric model with historical four-key context
  10. 10ICO UK GDPR lawful basis guidance and Data Use and Access Act 2025 guidance
  11. 11ITIL 4 service value system (secondary service management reference)
  12. 12TOGAF Standard, 10th Edition (enterprise architecture reference)
  13. 13Team Topologies (used as an organisational design lens, not a formal standard)