Stakeholder power and interest grid: who to manage closely
Mendelow's grid places each stakeholder by how much power they hold against how much interest they take, and that position sets the engagement strategy for each one.
Preliminary
Before any modelling, an architecture effort must agree what enterprise it covers, who it serves, the rules that bind it, and the work being commissioned.
TOGAF 10 Preliminary Phase and Phase A
The Preliminary Phase and Phase A are where an architecture effort decides what it is actually for. Before any model is drawn, the team has to agree which enterprise the work covers, who it serves, the rules that bind it, and the specific piece of work being commissioned. This is the groundwork that every later phase relies on.
It matters because most architecture failures are not modelling failures. They are scoping and authority failures: work that drifts because nobody settled the boundary, diagrams that please no one because they ignored the audience, or visions that were never turned into something a delivery team could be held to.
The stage builds in order. First it fixes the boundary and the people, then the principles and problems that shape decisions, then the scope and the authority to act, and finally the vision and the Statement of Architecture Work that commission the cycle.
The stage builds up in this order. Read it straight through on the first pass, or jump to any concept.
The enterprise boundary is the set of organisations, partners, obligations, and delivery domains that a given piece of architecture work actually covers. Take a redesign of an airline loyalty programme: the boundary spans the internal product and data teams, the external card issuer that funds the points, and the data-protection duties that govern member records. None of those sit neatly inside one box on the org chart, yet all of them shape the design.
The frequent error is to treat the architecture enterprise as whatever sits inside the internal org chart, so that anything outside it is automatically out of scope. That leaves the most binding constraints invisible until late. The better test is one of influence: include an actor or an obligation in the boundary if it materially constrains the design or the governance, even when it sits outside the internal organisation. A regulatory interface that shapes the work belongs inside the effective boundary, not outside it.
A viewpoint is a deliberate choice to show the one slice of the enterprise that answers a particular stakeholder's concern, not a visual style. Consider a change to a hospital's patient-records system. The finance director, a clinician, and an integration architect are all discussing the same change, but each needs a different view of it: cost and accountability, care and failure impact, data and interface boundaries.
It is tempting to believe that one master diagram can serve every audience, so that a single all-purpose picture is enough for the whole programme. In practice that picture usually satisfies nobody, because each reader is asking a different question. The way out is to ask whose decision each artefact is meant to improve. If the honest answer is everyone, the artefact is probably too vague, and it should be split into concern-led viewpoints before the inventory grows.
A working architecture principle has three parts that earn their place: a statement, a rationale, and implications that change real trade-offs. A bank's "buy before build" principle is an example, because it decides procurement the moment a payments capability could be bought, forcing any team that wants a custom build to justify the exception. The implication is what makes it architecture rather than decoration.
Principles are often mistaken for values posters, so a slogan such as "customer first" gets logged as an architecture principle. The trouble is that a delivery team cannot comply with it or break it in any concrete way. A useful filter is exactly that operability: keep a principle only if a team could measurably comply with it or violate it. If it has no operational consequence, rewrite it until it does, or drop it.
A business scenario captures the actors, environment, pressures, constraints, and required outcomes of a real problem, so that symptom is separated from cause. "Checkout is slow" is a complaint, not a scenario. For an online retailer it becomes one when it names the peak-hour shoppers, the third-party payment latency behind the delay, and the abandoned-basket cost that makes it worth solving.
The opposite habit is to treat a broad statement such as "we need better digitalisation" as specific enough to scope architecture work. It is not, because it hides the very details a design has to respond to. Naming the actors, the trigger conditions, the constraints, and the measurable outcomes makes the architecture-relevant reality explicit before scope is set. The discipline is to earn that specificity, not to invent a tidy story, so the scenario surfaces reality rather than reading like fiction.
Scoping decides which questions get answered now, at what level of detail, over what time horizon, and across which domains. A scale-up running its first architecture cycle might cover only onboarding and billing, to system level, over a two-year horizon, while deliberately deferring its wider platform. Each of those is a separate dimension, and naming all four keeps the effort from quietly expanding.
A common plan is to start broad and narrow later, on the assumption that wide diagrams now will be refined into useful detail in time. More often the team produces broad pictures and never narrows enough to guide a single change. Better to set scope that is specific enough to direct change yet open enough to reveal dependencies, and then to write down explicitly what has been deferred. Recorded exclusions are what stop a two-year cycle from being asked to solve everything.
Sponsorship means decision backing, access, and the authority to resolve delivery conflict, not just a signed-off budget. When a university begins a student-services architecture that crosses admissions, finance, and IT, the sponsor has to name the review forums and the escalation path. Without that, each department steers its own way and the repository fragments along the same lines.
Sponsorship is easily reduced to passive endorsement, as though an executive's approval and a budget line were all the effort needed. That leaves the work advisory, with no way to settle the first real disagreement. The stronger move is to establish a governance setting in which architecture conclusions can actually influence delivery, with named decision forums and a clear escalation route, before the work begins. Authority, not permission, is what keeps the conclusions from being ignored.
Phase A also asks how ready the enterprise really is to change, scoring factors such as governance, funding, capability, and culture before the Vision is committed. When a retailer plans to move from store-led buying to a central digital model, an honest reading might show strong funding but thin delivery capability and a culture that protects regional autonomy, each a transformation risk that needs a named mitigation. Read early, readiness shapes the plan; read late, it becomes the excuse for why the plan slipped.
The Architecture Vision says where the enterprise is heading and why; the Statement of Architecture Work turns that direction into scope, approach, constraints, outputs, and a review path. A government department's vision might set a digital-first service direction, while its work statement commissions exactly what this cycle will produce and how it will be checked. The pair belongs together: one gives intent, the other makes the intent governable.
The risk is to treat a polished vision statement as the deliverable, so the work feels defined the moment leadership agrees the direction. A vision that cannot be traced to a deliverable, a constraint, and a review path leaves delivery teams guessing and weakens the whole ADM cycle. The remedy is to trace every line of the vision through a Statement of Architecture Work, because vision without a work statement is aspiration and a work statement without vision is administration.
Phase A produces more than the Vision and the work statement. A Capability Assessment sets out what the enterprise can actually do today against what the change will demand, so a bank promising real-time fraud screening admits whether its teams and platforms can run it yet. A Communications Plan names who must be kept informed and through which routine, so stakeholders are not surprised mid-cycle. Together they back the Vision with an honest capability picture and a steady flow of news, not just a diagram.
Printable, fillable artefacts for putting this stage to work. Each cites its source, opens in the diagram workspace, and downloads as it stands.
Mendelow's grid places each stakeholder by how much power they hold against how much interest they take, and that position sets the engagement strategy for each one.
Preliminary
A candidate principle enters on the left and passes through four test gates: Understandability, Robustness, Completeness and Consistency. Clearing all four reaches Adopted; failing any one drops to Removed.
Preliminary
Five steps run left to right, each joined by an arrow naming the precision it adds, promoting a vague symptom into a scoped scenario statement the architecture work can act on. A rising-precision axis tracks the journey and a chip on each step names its owner.
Phase A, Architecture Vision
Every function the architecture touches sits on one side of a single line. Inside the boundary the architect designs; outside it the architect coordinates, complies and serves.
Preliminary
The grid encodes the two scope decisions on the X and Y axes. Each quadrant shows what the chosen combination produces and what it sacrifices.
Preliminary
Each prerequisite for starting an engagement is one row, read across to its owner, its RAG status and the gap that remains. The board can start Phase A only once the not-ready and partial rows have a credible path to close.
Preliminary
The vision enters on the left and the signed Statement of Architecture Work leaves on the right. Between them sit four named gate checks, each owned by a sponsor or board. All four must pass, or the vision returns for another iteration.
Phase A, Architecture Vision
Each row is a kickoff artefact and each column a readiness gate. A row clears for kickoff only when every gate passes; one blocked gate holds the whole row.
Phase A, Architecture Vision
Each row is a readiness factor, and the columns state what a strong position looks like and the risk the change carries if that factor is weak, so readiness is read before the Vision is set.
Phase A, Architecture Vision
Check what has landed. The practice set gives instant feedback as you go; the timed assessment mirrors a real sitting, with a pass record and a breakdown by domain.