Digitalisation

Learn how digital change improves services by reducing friction, clarifying ownership, and making operations measurable.

This course is for people who work around service delivery, change, governance, or transformation and want a more disciplined model. By the end, you should be able to explain where the real bottleneck sits and what to change first.

11 hours4 stages, 15 modulesBeginners welcomeFree, no account
Start with Module 1
Team working at laptops - photo by Marvin Meyer on Unsplash

What you will learn

  • Explain what digitalisation is and how it differs from digitisation and automation
  • Describe how data, processes and people fit together in a digital operating model
  • Map end-to-end customer journeys and identify where digital changes improve outcomes
  • Discuss trade-offs between speed, quality, risk and regulatory duties in digital projects
  • Connect digitalisation work to strategy, governance and long-term investment decisions
  • Measure digital outcomes using meaningful metrics rather than vanity numbers

Who this course is for

  • People who want to understand digitalisation beyond buzzwords.
  • Students and professionals moving into data, digital or transformation roles.
  • Teams, lecturers and leaders who want structured notes, diagrams and tools for digital thinking.

Prerequisites: None. Course starts from first principles with real-world examples.

Course curriculum

Read the modules in order on the first pass. Use the practice and stage tests when you want a stricter check on what stuck.

1

Stage 1. Digitalisation Foundations

6 modules · 3 hours

1Definitions and distinctions30 min2Context and drivers30 min3Digital building blocks30 min4Data and standards in digital systems30 min5Platforms, journeys, and APIs45 min6Risks and governance basics30 minPracticePractice testUntimed
2

Stage 2. Applied Digitalisation

5 modules · 3 hours

7Data pipelines and the medallion pattern45 min8Analytics, measurement, and control45 min9APIs, integration, and event-driven patterns30 min10Capability maps, value streams, and TOGAF30 min11Operations, observability, and SRE30 minPracticePractice testUntimed
3

Stage 3. Digital Strategy and Enterprise Scale

4 modules · 4 hours

12Strategy, roadmaps, and target operating models60 min13Data sharing, trust frameworks, and standards60 min14Platforms, ecosystems, and vendor management60 min15Measurement, risk, legacy, and change60 min
4

Digitalisation summary and games

1 hour

A recap and playful space to join up digital concepts, platforms and strategy with small applied challenges.

Standards and references

This course is aligned to the following standards, frameworks, and certification objectives.

  1. 1GOV.UK Service Standard points 13 and 14
  2. 2ISO/IEC 38500:2024 governance of IT
  3. 3Ofgem Data Best Practice Guidance
  4. 4NESO Sector Digitalisation Plan
  5. 5ITIL 4 service value system (secondary service management reference)
  6. 6TOGAF Standard, 10th Edition (enterprise architecture reference)