Digitalisation

Learn how digital change improves services by reducing friction, clarifying ownership, and making operations measurable.

This course is for people who work around service delivery, change, governance, or transformation and want a more disciplined model. By the end, you should be able to explain where the real bottleneck sits and what to change first.

18 hours3 stages plus summary, 15 modulesBeginners welcomeFree, no account
Start with Module 1
Team working at laptops - photo by Marvin Meyer on Unsplash

What you will learn

  • Explain digitalisation, digitisation, automation, and digital transformation using source-backed definitions and evidence tests
  • Describe how data, processes, people, platforms, APIs, events, and governance fit together in a digital operating model
  • Map end-to-end services, value streams, and platform capabilities to identify where digital change improves outcomes
  • Assess trade-offs between speed, reliability, quality, interoperability, privacy, security, regulatory duties, and investment constraints
  • Connect digitalisation work to enterprise architecture, sector strategy, data-sharing trust, and long-term operating-model decisions
  • Use current DORA, OKR, SLO, KPI, KRI, and benefit-realisation methods to measure digital outcomes without rewarding vanity activity

Single learning path

  • Senior leaders, technical managers, product owners, architects, engineers, analysts, and specialists who need one shared path from first principles to expert digitalisation judgement
  • Professionals accountable for digital strategy, technical delivery, platforms, data sharing, service reliability, regulatory trust, and investment decisions
  • Technical specialists who want the leadership, governance, operating-model, and sector context needed to turn technical depth into strategic authority

Prerequisites: None. Course starts from first principles with real-world examples.

Course curriculum

Read the modules in order on the first pass. Use the practice and stage tests when you want a stricter check on what stuck.

1

Stage 1. Digitalisation Foundations

6 modules · 3 hours

1Definitions and distinctions30 min2Context and drivers30 min3Digital building blocks30 min4Data and standards in digital systems30 min5Platforms, journeys, and APIs45 min6Risks and governance basics30 minPracticePractice testUntimed
2

Stage 2. Applied Digitalisation

5 modules · 3 hours

7Data pipelines and the medallion pattern45 min8Analytics, measurement, and control45 min9APIs, integration, and event-driven patterns30 min10Capability maps, value streams, and TOGAF30 min11Operations, observability, and SRE30 minPracticePractice testUntimed
3

Stage 3. Digital Strategy and Enterprise Scale

4 modules · 4 hours

12Strategy, roadmaps, and target operating models60 min13Data sharing, trust frameworks, and standards60 min14Platforms, ecosystems, and vendor management60 min15Measurement, risk, legacy, and change60 min

Standards and references

This course is aligned to the following standards, frameworks, and certification objectives.

  1. 1GOV.UK Service Standard points 13 and 14
  2. 2GOV.UK API technical and data standards
  3. 3OpenAPI Specification 3.2.0
  4. 4AsyncAPI Specification 3.1.0
  5. 5ISO/IEC 38500:2024 governance of IT
  6. 6Ofgem Data Best Practice Guidance and Digitalisation Strategy and Action Plan Guidance, 2026
  7. 7GOV.UK Energy Digitalisation Framework, 2026
  8. 8NESO Digitalisation Strategy and Action Plan, June 2026, with 2025 sector-plan context
  9. 9DORA software delivery performance metrics, current five-metric model with historical four-key context
  10. 10ICO UK GDPR lawful basis guidance and Data Use and Access Act 2025 guidance
  11. 11ITIL 4 service value system (secondary service management reference)
  12. 12TOGAF Standard, 10th Edition (enterprise architecture reference)
  13. 13Team Topologies (used as an organisational design lens, not a formal standard)