Digitalisation
Process Friction Mapper
Identify and map friction points in business processes. Visualize bottlenecks, inefficiencies, and opportunities for digital transformation.
Estimated time: 5-15 min
Difficulty level: Intermediate
Privacy: Runs locally
5000ms CPU256MB RAM64KB in · 256KB outEducational, no sensitive data
Mode
Export
Download results as PDF, CSV, or JSON.
Run the tool to enable exports.
Understanding Process Friction
Common Friction Types
- •Handoff delays are time lost when work moves between teams or systems
- •Manual data entry is re-keying information between disconnected systems
- •Approval bottlenecks are processes stalled while waiting for a single approver
- •Lack of visibility means there is no clear view of process status or history
Reducing Friction
- •Automate by replacing manual tasks with automated workflows
- •Integrate by connecting systems to eliminate data silos
- •Simplify by removing unnecessary steps and approvals
- •Parallelise by running independent tasks at the same time
Process Improvement Methodology
Start by mapping the current state (as is), then identify friction points and their root causes. Design the future state (to be) with specific improvements, prioritise by impact and feasibility, and implement changes incrementally while measuring results.