Digitalisation

Process Friction Mapper

Identify and map friction points in business processes. Visualize bottlenecks, inefficiencies, and opportunities for digital transformation.

5-15 min

Intermediate

Runs locally

All Digitalisation tools

5000ms CPU256MB RAM64KB in · 512KB outEducational, no sensitive data

Mode

Process Steps (max 30)

Actors (max 20)

Friction Points (max 20)

Export

Download results as PDF, CSV, or JSON.

Run the tool to enable exports.

Understanding Process Friction

Common Friction Types

•Handoff delays are time lost when work moves between teams or systems
•Manual data entry is re-keying information between disconnected systems
•Approval bottlenecks are processes stalled while waiting for a single approver
•Lack of visibility means there is no clear view of process status or history

Reducing Friction

•Automate by replacing manual tasks with automated workflows
•Integrate by connecting systems to eliminate data silos
•Simplify by removing unnecessary steps and approvals
•Parallelise by running independent tasks at the same time

Process Improvement Methodology

Start by mapping the current state (as is), then identify friction points and their root causes. Design the future state (to be) with specific improvements, prioritise by impact and feasibility, and implement changes incrementally while measuring results.

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