Derived from ITIL 4 Service Value Chain

ITIL 4 Service Value Chain

The six ITIL 4 value chain activities from demand to value, as one downloadable reference figure.

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ITIL 4 service value chain: six activities turning demand into value

The six activities of the ITIL 4 service value chain. Engage, Design and Transition, Obtain or Build, and Deliver and Support form the central flow, while Plan and Improve span the whole chain above and below it.

ITIL 4 service value chain: six activities turning demand into value The six activities of the ITIL 4 service value chain as published by AXELOS, now part of PeopleCert, in ITIL Foundation, ITIL 4 edition, 2019. Demand enters on the left and flows through Engage, Design and Transition, Obtain or Build, and Deliver and Support to produce value on the right. Plan spans the chain from above and Improve spans it from below, because both touch every value stream an organisation builds from these activities. Demand Value ACTIVITY Plan Set direction, position and policy across the value system ACTIVITY Engage Capture demand and build relationships ACTIVITY Design and Transition Design services and move them to live use ACTIVITY Obtain or Build Acquire or build service components ACTIVITY Deliver and Support Deliver to agreed quality, support users ACTIVITY Improve Continually improve products, services and practices demand feeds feeds feeds value Source: ITIL Foundation, ITIL 4 edition (2019), AXELOS (PeopleCert)

Demand enters on the left and value leaves on the right. Every value stream draws on a subset of the six activities, and Plan and Improve touch all of them. AXELOS, now part of PeopleCert, publishes the model in ITIL Foundation, ITIL 4 edition.

When service work needs placing against the activities ITIL 4 actually defines.

What you need and what you get

You'll get

  • The service value chain figure, downloadable as PNG or PowerPoint

Derived from ITIL Foundation, ITIL 4 edition (2019). AXELOS (PeopleCert). All rights reserved by the publisher.