Business interaction matrix: which unit provides which service to whom Five distribution units sit as both providers and consumers, and each filled cell names the service the provider hands the consumer, so a new connection draws on all four other units and any interaction that lands in no cell is an undocumented dependency where handoffs fail.
Business interaction matrix: which unit provides which service to whom
A five by five business interaction matrix worked for London Grid Distribution, a GB electricity distributor. Five organisation units run down the left as providers and across the top as consumers: Connections, Network Operations, Asset Management, Data and Digital, and Finance and Regulation. Each filled cell names the business service the row unit provides to the column unit, such as Network Operations giving planned outage windows to Connections. The diagonal cells stay blank on a calm neutral fill because a unit serving itself is internal working. The Connections row and column carry a soft accent tint so a single new connection can be traced drawing services from all four other units.
Connections Energisation requests New asset handover Connection records Connection charge data Network Operations Planned outage windows Fault and defect reports Network telemetry feed Interruption statistics Asset Management Capacity assessments Asset ratings and limits Asset register extracts Investment plans Data and Digital Online application portal Control system support Asset analytics service Regulatory data packs Finance and Regulation Charging methodology Operating budgets Investment approvals Licence reporting requirements
Tinted: everything the Connections unit gives and receives
Row unit provides the named service to the column unit. Diagonal blank.
Source: TOGAF Standard 10, Phase B artifacts
