Ransford's NotesCourses
Workspace

Business Footprint Diagram

Create a business footprint diagram that links goals, business services, and the measures that prove whether the services are delivering value.

Phase B, Business ArchitectureDerived from TOGAF

Business footprint: each row traces a goal to the service realising it to the measure proving it

Three lanes side by side. Read down a lane for goals, services or measures; read across a row for one accountability statement that names the goal, the service that realises it and the measure that proves it.

A goal without a service is rhetoric, and a service without a measure is unmonitored. The three lanes force every footprint statement to land a goal, a service and a measure.

Business footprint: each row traces a goal to the service realising it to the measure proving it Three lanes side by side under sentence-case headers: Goals, Services and Measures. Each of three rows is one accountability trace joined by realised-by and proven-by arrows. Row one: Connection time is realised by the Connections service and proven by Days to energise. Row two: Reliability is realised by Control room operations and proven by Customer minutes lost. Row three: Capacity is realised by Capacity publication and proven by Declarations filed. The Services lane is filled as the structural spine. A closing note in red states a footprint statement is only complete when all three lanes land. Goals: what the business wantsServices: what the business runsMeasures: what proves it works Connection timeReduce median days to energiseConnections serviceApplication through to energiseDays to energiseMedian measured monthlyrealised byproven by ReliabilityCut customer minutes lostControl room operationsLive ops, switching, faultsCustomer minutes lostCounted yearly, filed Ofgemrealised byproven by CapacityHit declared capacity datesCapacity publicationRIIO-ED declarations cycleDeclarations filedOn schedule, no late variantsrealised byproven by A footprint statement is only complete when all three lanes land.A goal with no service is rhetoric; a service with no measure is unmonitored. Every row must trace across allthree.