Phase B, Business ArchitectureDerived from ArchiMate

ArchiMate Service Realisation View

Trace one business service down to the process, role, application service and component that deliver it.

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Service realisation viewpoint: tracing a service to what delivers it

The Service realisation viewpoint shows how a business service is realised by a business process, who is assigned to that process, and which application service and component sit beneath it.

Service realisation viewpoint: tracing a service to what delivers it A Service realisation viewpoint, derived from the ArchiMate 3.2 Specification by The Open Group. At the top, the New connection service serves a connection customer. In the middle tier, the business process Deliver a new connection realises the service, with the Connections team assigned to it. In the bottom tier, the Connection workflow application service serves the process, and the Connection management system application component realises that application service. BUSINESS ACTOR Connection customer Wants a new supply point BUSINESS SERVICE New connection service What the customer experiences BUSINESS ROLE Connections team Carries the work end to end BUSINESS PROCESS Deliver a new connection From application to energisation APPLICATION COMPONENT Connection management system Workflow and case records APPLICATION SERVICE Connection workflow service Automates case handling steps serves realises assigned to serves realises Tier 1: the service Tier 2: the process Tier 3: the application Derived from the ArchiMate 3.2 Specification, The Open Group

Read it top to bottom: the customer sees one service, the process realises it, and the application layer serves the process. The worked example traces London Grid Distribution's new connection service down to the system that runs it.

When you must prove what sits beneath a customer-facing service before changing or outsourcing it.

What you need and what you get

You'll need

  • The business service in scope
  • The process and applications behind it

You'll get

  • A three-tier realisation trace
  • Named realises and serves relationships

Taught in

No course modules linked yet.

Derived from

  • The Open GroupArchiMate 3.2 Specification, Service Realization ViewpointSource

ArchiMate is a registered trademark of The Open Group in the United States and other countries. This tool is independently produced and aligned with the published ArchiMate standard.